The Parking Pass problem
Jefferson Health
The team and I were contacted by Jefferson Health’s Commuter Service Office to inform us about a problem they’d like for us to solve. One of the challenges they faced involved the process employees, students and organization affiliates had to follow to purchase a monthly parking pass. The original system was entirely done in-person—requiring individuals to drive to Center City Philadelphia, pay for parking, walk to the bookstore, spend time at the bookstore to complete their paperwork, and then pay for the pass.
The original process
Suggested Process
Timing
In the first phase of the project, our goal was to cut down the time people spent at the bookstore. Since we didn’t yet have a paywall system, we made the process faster by pre-filling users’ information before they arrived, helping to eliminate unnecessary wait times. We decided to move forward with Qualtrix to have all of the users data stored for the team handling the parking garages.
The benefit
In the first phase of the project, our goal was to cut down the time people spent at the bookstore. Since we didn’t yet have a paywall system, we made the process faster by pre-filling users’ information before they arrived, helping to eliminate unnecessary wait times. We decided to move forward with Qualtrix to have all of the users data stored for the team handling the parking garages.