Jeff Parking
Jefferson Health
The Parking Pass problem
The team and I were contacted by Jefferson Health’s Commuter Service Office to inform us about a problem they wanted us to solve. One of the challenges they faced involved the process employees, students and organization affiliates had to follow to purchase a monthly parking pass. The original system was entirely done in-person—requiring individuals to drive to Center City Philadelphia, pay for parking, walk to the bookstore, spend time at the bookstore to complete their paperwork, and then pay for the pass.
Now to be completely transparent, I didn’t think much about this project. We had other projects that were more “flashy”, so why should we work on something that may not look as important?
Pretty simple. A problem needed to be solved. A new lesson to be learned.
Jefferson University Student
Jefferson Employees
( Health, Enterprise, EDU, Health Partners )Jefferson Affiliates
(Rothman Orthopedics)
The users
original user flow
Suggested Flow
Additional user steps
While interviewing leadership and managers, some additional information came out which I noticed were other variables to this experience:
Jefferson affiliates do now have full security clearance, so we will need to enter there badge number for authentication
Jefferson employees can have the option to enter into a payroll method which leads them to filling out an additional form through their Jefferson email.
Timing
In the first phase of this project, our goal was to reduce the time people spent at the bookstore. Since we didn’t have a paywall system in place at the time, we streamlined the process by allowing users to pre-fill their information before arrival, eliminating unnecessary wait times. We decided to use Qualtrics to store all user data for the team managing the parking garages.
